In our Solutions Focus practice we like to say that our clients and customers are the experts, by which we acknowledge that they know their lives and work better than we ever can, and are therefore best placed to decide how to use their resources to solve their problems.
So, if the client is the expert, how do we let them know that, while still adding value in our job as coach, therapist or workshop leader? How do we empower clients in practice during a workshop or a coaching session?
Historic England looks after the country’s heritage. It’s almost a solutions-focused organisation by definition as its very purpose is to look for what’s worthwhile in the past and do what needs to be done now to preserve it for the future. That’s what we do with our clients too: help them appreciate the resources that they have which will fuel their progress to the future they want.
In part one, we saw why 'What do you want?' can be considered the primary question in the solution-focused approach to change. Yet sometimes practitioners are reluctant to ask, because they suspect that they won’t be able to deliver what’s wanted.