How do you know what to say when a client answers your question? Most of the time you did not know what your client was going to say. That was why you asked the question.
Knowing what to do next at that precise moment has a great deal to do with paying attention to language. And what we say will depend on our assumptions.
A participant on a recent webinar cited a study he’d heard about, saying that visualising a goal can be counter-productive to one’s motivation. Apparently, there’s a danger of feeling that you’ve already accomplished your objective, so you put less effort into doing it ‘again’ for real.
At a recent conference, SF practitioner Chris Iveson reminded us that SF is neither a science nor an art, but a craft.
The activity ran smoothly and the participants raced back to their chairs to make notes. ‘What were those questions we just asked?’, they demanded. ‘What do you remember them to be?’, I parried - still in facilitator mode.
It so happened that my questions were all flavoured with a solutions focus. That’s because SF is the way that I think, even though in terms of the format we were learning the wording of the questions was irrelevant...
One of the most important ideas in Solutions Focus is that the problem is not necessarily related to the solution. And this notion seems odd to many people. They wonder how can you get to a solution if you don't start with a problem.
A first step may be to imagine various issues where there is no problem.