Sometimes a client in a coaching session is not ready to talk about what they want, their goals or even to have a sense of what a better future might be like for them. That may appear to scupper the conversation if you are intent on goal-finding as your first coaching step. But there are other ways to proceed.
One option is to ask your client, ‘What are you already doing that's useful?’ to gain pointers towards from their current activities that might plausibly form part of a more fruitful future.
Then, when the time is right, you can have a more informed conversation about what’s wanted in the future.