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Josie was struggling as the manager of an admin department. She said,
'I've got team members who are constantly asking me questions they should know the answers to or find out for themselves.
‘They ask, “What shall I do now?’’ and “Can you just tell me how to do that again?”, when it’s kind of obvious. And I'm sitting there thinking, "Why are you asking? You’ve had the training and there's lots of support notes available”.
‘And I take it all on - which I shouldn't, because I've got loads of my own projects. But I'm interrupted when I need dedicated time to get on with these, which I’m not getting done.
‘I think they should be able to do their jobs and then help everyone else out by chipping in with all the other tasks in the office. But because they’re not, it's falling to me to do - or it doesn't get done at all’.
After she learned just two of the solutions-focused principles that we teach, she achieved these outcomes:
As Josie said, 'I found a way to let my team know what I wanted from then in a way that kept them on board. It was great, they started getting on with things and stopped bugging me all the time. My manager even got involved and offered me some temporary help. It’s been revolutionary, I’ve been able to cut down my hours to four days a week, and it’s working well.’
And that’s what this course delivers - and more.
By the time you finish this course you’ll have the tools and techniques to motivate your direct reports to look for their own answers, turning them into self-starters.
You’ll know how to communicate clearly what you want, allocate work according to your people’s various strengths, and imbue them with the confidence to get on with it.
You’ll free up more time for yourself to focus on your own priorities, gaining efficiency and getting your own work done in good time.
You'll be able to give people feedback that leads to engagement rather than negativity. Instead of endless battles of micro-managing, you’ll feel that you are leading and supporting your team, getting the best out of your people with minimum time and effort.
You’ll know how to have conversations that stop people complaining and get them excited about making progress.
You’ll get insight into activating your peoples’ skills and abilities that will make everyone’s lives easier.
What’s in the course?
The course is delivered online via Zoom over four weeks in 120-minute live seminars. There is a bonus fifth week if you get the premium version.
You’ll learn directly from us and the other participants, engaging in interactive exercises that deepen your skills and knowledge of coaching in the workplace.
Here’s what’s happening each week:
Module 1: From Problems to Solutions: How to end analysis paralysis through a reversal of perspective
Module 2: Platform and Future Perfect: Tools for saving time and energy in conversations
Module 3: Scaling and Counters: How to have faster one-to-ones that inspire accountability in your team members
Module 4: Affirm and Action: Using strategic compliments and instant actions to get long-term results
What if I’ve been on courses before and they haven’t made any difference?
This is a natural worry. No one wants to waste time, energy or money on a programme that doesn’t deliver. First, look at what our participants say. Second, we pay a lot of attention to our training methods - not just the quality of the content. In fact, you’ll learn as much by our solution-focused style of working with you - respectful of your existing skills and oriented to your questions and interests - as you will from our practical and easy-to-apply course contents. The course is designed to make practical differences from the start.
What if I have a hard time being assertive with my people?
It can be tricky to strike the balance between being too forceful and too meek. A solutions-focused approach helps you overcome feelings such as anxiety, helping you find an assertive tone that’s clear, direct and confident. When you’re steering the conversation to what each person wants from the situation, it’s then based on common ground, and it’s easier to keep the conversation on that track.
What if you have team members that are so negative you want to jump off a cliff?
We know some conversations are so dispiriting that they can drive you to despair. Over time you learn to avoid them. But that’s not a great solution. It’s better to muster your courage and energy, because - with an SF approach - you can expect them to go a very different way in future, (as programme participant Andrew Huffer describes below).
We’ll teach you to ask questions that invite less negativity. The balance shifts into more positive and productive conversations, without preventing people from complaining if they feel a need to do so,
What if I’m so overwhelmed at work that I don’t know where to start?
When you are feeling overwhelmed and stuck, a solutions-focused approach offers an elegant way out.
We’ll teach you to take actions based on their probability of success. The key to getting unstuck is to take some action and get things moving. It almost doesn’t matter what that action is, as the point is to create momentum and notice what has changed.
When we take action, we feel less overwhelmed, because now we are active participants in our own destiny. We have a sense of agency.
Of course some actions are better than others. We’ll show how it makes sense to choose the smallest, easiest and most attractive action that you think has a reasonable chance of taking you closer to one of your goals.
Then you’ll learn how to use the same tools with your own direct reports.
What are the dates and times?
This workshop series runs once a week on consecutive Mondays from 2pm - 4pm UK time
Module 1: Monday September 28th
Module 2: Monday October 5th
Module 3: Monday October 12th
Module 4: Monday October 19th
Premium version only
Module 5: Monday October 26th
What if I can't make those dates and times?
If you cannot make the dates, you can get the recordings which will be provided the next day. If you have any questions about the material, you can submit them via email and we'll answer them for you.
What's unique about this course?
Most coaching courses are overloaded with concepts that are too difficult to apply in your daily work. Our programme shows you how to use every idea in practice.
It’s grounded in reality with clear cases and examples from our experience of helping managers improve their results.
These are presented within a simple, applicable framework, so from the start you’ll be able to conduct impactful solutions-focused conversations that motivate and inspire your people.
Is there a guarantee?
Yes, there is a guarantee. 😄 😄 It's a 7 day 'Smiley Guarantee'. This means we'll refund your money with a smile if you find the course is not to be as you expected. The smile is important. If you don't feel the information works for you, we will issue a prompt refund. All you have to do is email us.
The guarantee is solid. There is nothing to lose.
Here's what participants say about our programmes
'May I thank you for the excellent coaching support you have given me, and may I also say that the training you delivered was one of the best examples of training I have ever undertaken in my 35 years in education. Your training course revitalised my belief in the value of training!'
Keith Garside, South Thames College, London
Valuable Bonuses - Available Only With Premium Option
Module 5: The Solutions Focus Reflecting Team: How to harness group wisdom to solve tricky problems
Monday 28th October 2020, 2pm - 4pm UK time
This includes a unique expert clinic - you bring your challenges and we apply the SF approach to sorting them out.
You’ll get it posted directly to your letterbox - autographed on request! If you already happen to have the book, this
bonus is still valuable as you'll be able to share your extra copy with your colleagues.
Solutions Focus Coaching for the Workplace
Paul and Janine
If you have questions, please email us directly firstname.lastname@example.org and let us know how we can help.