Managers will learn how to enhance the performance of their reports, by raising their awareness of who is responsible for what, and practising skills of getting the best out of people.

With improved giving and receiving of feedback, more direct and effective communication, you will gain a clear focus on achieving relevant results.

Course Outcomes

• Introduce the philosophy of Enhancing Performance
• Learn about and practice ways to have ‘courageous conversations’ with staff, leading to improved performance
• Build questioning skills to raise people’s awareness while maintaining their own responsibility
• Practise helping define future expectations and helping people build on their successes and strengths
• Practice handling challenging performance issues