Six SIMPLE Principles

Staying simple is the key to maintaining a Solutions Focus.

You will enjoy our direct, pragmatic results-focused approach, based on simplicity in language, directness and presence.

Solutions

not problems.

We help our clients to get what they want by keeping on track, not wasting time discussing what they don’t want.
We maintain a focus on solutions during the conversation, by checking as it goes along that it is still about the desired aspects of the topic.

Inbetween

not individual - the action is in the interaction.

There’s a good chance that our clients will get more of what they want if they acknowledge what their conversation partners want. Conversations can be altered (from what people thought they might say) by what the other people say.

Make use

of what's there - not what isn't.

We help clients accept whatever it is they are facing. We make them aware of their own resources for the conversations they are embarking upon.

Possibilities

from the past, present and future.

Clients are encouraged to recall previously successful conversations, approach future conversations it with hope and optimism, and create a feeling of flexibility and possibility in the present to reduce pre-made assumptions.

Language

simply said - clear not complicated.

Conversations will be more constructive if the people involved understand what is going on. Using vocabulary that is as simple as possible, avoiding complicated words, phrases and jargon will help keep everyone on track.

Every Case

is different - beware of ill-fitting theory.

We remain alert to what is uniquely to our client's advantage in each situation to save them from applying tactics that may have worked before and being surprised that they don’t work this time.

"Very useful – particularly given the issues we face today."

Ian Wood - Director, AON